policies & procedures
By buying a design package with us, you are consenting to be bound by the following terms, policies and procedures.
What to expect:
- When you purchase any design package in a few hours you will be contacted via email by your designer
you will be appointed a client id, a link to a service request form you need to complete each time you have a new project which is designed to help you to send us all the vital information in order to service you more efficiently and in a timely manner.
- The x amount of Design Time purchased is valid for one year from the date of purchase assuring that you have a great design exactly when you need it.
- You can redeem design hours with any services from our Design Service List by completing our design specs form or by sending us an email.
- You are entitled to the native Corel or Adobe files depending your project was designed with after your design project has been completed.
- Royalty free stock photos from Depositphotos
- Unlimited revisions, it's your design time so spend it wisely a good design brief and use of our service request form will result in a hassle free and value for your money cooperation.
- During the process of your project for every 1 hour of Design Time spent on your project you will be receiving an update and images about the progress of your project by your designer so you can evaluate / revise / approve as well as your remaining design time.
Cancellations & Refunds:
You can make cancellations at any time. Please keep in mind that any payment made may not be refundable, depending on how much work was done on our end. Refunds may be offered at a portion of what was paid, if the project was not completed. We will only keep the amount that covers that work we have done and refund the rest back to you.
Orama Plus reserves the right to terminate any design package for any reason, refunding the equivalent per hour amount of the Customers unused design time.
Our Portfolio and Website Credit
We reserve the right to add completed projects to our portfolio and a website credit to the footer of your website. If there is a privacy issue involved, please inform us.
Copyright for Artwork
Graphic designs created by us are custom-made and exclusive for each business, so the designs are yours upon completion. Note that we reserve the right to use stock images where necessary (logo designs are 100% custom and do not contain stock images). Any concepts that are not chosen and paid for will be a violation of Orama Plus Inc rights if they are used elsewhere.